 Contents
To view a list of topics, click Help Topics.


E-mail overview
You send and receive e-mail on MSN through Microsoft Exchange.
Microsoft Exchange is the electronic post office that:
     Sends your outgoing e-mail to the destination you specify.
     Receives your incoming e-mail, and puts it in your Inbox.
     Displays all incoming e-mail, regardless of whether it comes
from other MSN members, Internet users, or members of other
online services, such as America Online or CompuServe.
     Provides tools for composing e-mail, so you can format
messages, and include files and objects in messages.
For more information about e-mail, click a button.
     Reading and organizing e-mail      
     Using the address books       
     Working offline          
     Using profiles to organize e-mail       

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Reading and organizing your e-mail
Your Inbox is the destination for your incoming messages. You can
get to it either by clicking E-mail in MSN Central, or
double-clicking the Inbox icon on your desktop.
As you read the items in your Inbox, you can reply to, forward,
delete, or file them in other folders.
There are convenient tools for sorting messages and searching
through folders for specific messages.

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ortMessagesInAFolder;A_ToFilterTheContentsOfAFolder")} Related
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rtMessagesInAFolder;A_ToFilterTheContentsOfAFolder")


Working offline
To save on connect-time charges, you can:
     Compose messages offline, and then connect in order to send
them. 
     Use the Remote Mail window to select messages to copy
(download) to your computer.
     Create copies of private folders to work with offline.
     Use your personal address book offline to look up addresses.

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ail;A_DeleteMessagesRemotePreview;A_CreatingPersonalAddressBook")


Creating profiles
When you start Microsoft Exchange, you create a profile that
contains information such as the locations for your incoming
e-mail, your address books, and your personal folders.
If you use Microsoft Exchange on two computers, you need a
profile on each computer. If more than one person uses the same
computer, each person needs his or her own profile.

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e;A_CreatingModifyingPersonalProfile")


Using the address books
The MSN address book lists the e-mail address and other
information about all MSN members. You can look up information
about an MSN member, or find subsets of MSN members, such as all
members in your city.
Your personal address book provides a place for you to store the
addresses of people you correspond with, even if they are not MSN
members. Because it is stored on your computer, it is available
even when you are not connected to MSN.

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To address a message using the address book
1    In MSN Central, click E-mail.
2    Click Compose, and then click New Message.
3    Click the To: button.
4    In the Show Names From The box, click the address book you
want to look in.
5    If you know the addressee's name, type it or double-click it
in the list.
Tip
     If you aren't sure of the addressee's name, click Find, and
type as much information as you can into the Find dialog box.

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sBook")


 To check your Inbox for new e-mail
1    In MSN Central, click E-mail.
2    Double-click the message you want to read.
Note
     When you sign in to MSN, you'll be notified if you have new
e-mail messages. At that time, your new messages are copied
(downloaded) to the location on your hard disk you specified in
your personal folder. 
     You can save time and money by specifying that you want to
preview your messages before MSN copies them to your computer.

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To create a personal address book
1    In MSN Central, click E-mail.
2    Click the Tools menu, and then click Options.
3    Click the Services tab.
4    Click Add.
5    Double-click Personal Address Book.
Tips
     You can add Internet addresses to your personal address
book.
     You can save time and money by adding a subset of addresses
to your personal address book, so you can view them offline.

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To change your member information
1    In MSN Central, click E-mail.
2    Click the Tools menu, and then click Address Book. 
3    In the Show Names From The box, click The Microsoft Network.
4    In the list of members, double-click your name.
5    Click the appropriate tabs to change your member
information.


To customize e-mail download options
1    In MSN Central, click E-mail.
2    Click the Tools menu, and then click Options.
3    Click the Services tab, and then click The Microsoft Network
Online Service.
4    Click Properties to display The Microsoft Network tab.
Tip
     For Help on an item in a dialog box, click the Help button.

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To delete an e-mail message
1    In MSN Central, click E-mail.
2    Click the folder that contains the message.
3    Click the message to select it.
4    Click File, and then click Delete.


To forward an e-mail message
1    With the message you want to forward displayed, click
Compose, and then click Forward.
2    In the To box, type the names of the people you want to
forward the message to. Separate multiple names with a semicolon
(;).
     If you need to look up some names, click the To or Cc
button. 
3    If you want, click the Subject box and type a new message
subject.
4    If you want, click the message area and add your own
comments to the message.
5    Click the File menu, and then click Send.


Internet addressing conventions
An Internet address consists of a user name and a domain name,
separated by an at sign (@). In the following example, jim256 is
the user name and msn.com is the domain:
jim256@msn.com 
In the next example, rks is the user name and seas.ucla.edu is
the domain.
rks@seas.ucla.edu 
A domain consists of one or more descriptors and an extension. In
the example above, seas and ucla are the descriptors, and edu is
the extension. The extension indicates the domain type; in this
case an educational institution.
To see examples of domain extensions, click the button.
     Domain extensions

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To address e-mail to a CompuServe user
     In the Address field, type
nnnn.nnnn@compuserve.com
Replace nnnn.nnnn with the user's CompuServe address, with the
comma changed to a period.

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To address e-mail to an America Online user
     In the Address field, type
username@aol.com
Replace username with the user's America Online screen name.

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To address e-mail to a Prodigy user
     In the Address field, type
userID@prodigy.com
Replace userID with the user's Prodigy ID.

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Examples of domain extensions
Extension Domain type    
.ca  Canadian domains    
.com Commercial organizations 
.edu Educational and academic institutions (usually in the US)   
.gov US Government networks and organizations     
.int International organizations   
.mil US Department of Defense networks and organizations    
.net Networks and organizations running networks on the Internet 
.org Organizations such as research and non-profit     
.uk  United Kingdom domains   
.us  United States domains    

To send e-mail over the Internet
1    In MSN Central, click E-mail.
2    Click Compose, and then click New Message.
3    In the To field, specify an Internet e-mail address instead
of an MSN address. 
Tip
     If you communicate with certain people often, you can add
their Internet address to your personal address book.

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dingAddress;A_SendReceiveAttachmentsNewsgroups;A_CompuServe;A_AOL
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_AOL;A_Prodigy")


To receive e-mail over the Internet
     People who send you mail over the Internet must specify your
address as 
memberID@msn.com.
     Replace memberID with your MSN member ID.
Tips
     You receive Internet mail in your Inbox, just as you would
from other MSN members.
     You can identify Internet e-mail by looking at the From
address. An Internet address has the form:
name@domain
     such as Jane@mycompany.com, while the From address from
another MSN member is just the member's name.

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To preview e-mail messages
1    In MSN Central, click E-mail.
2    Click the Tools menu, and then click Remote Mail.
3    Click the Tools menu, and then: 
     If you are already connected, click Update Headers. 
     If you are not connected, click Connect, and then click
Update Headers. 
Notes
     If there are messages waiting for you, the message headers
are listed. Each message header contains information about that
message, such as sender, subject, and message size.
     The message size in Remote Mail may be smaller than the
downloaded message size, due to compression.

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To read e-mail messages offline
1    Double-click the Inbox icon on your desktop.
2    Double-click the message you want to read.

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To compose e-mail messages offline
1    Double-click the Inbox icon on your desktop.
2    Click Compose, and then click New Message. 
3    Address and type your message.
4    Click the File menu, and then click Send.
Note
     Sent files are stored in your Outbox folder until you
connect to MSN. To send messages you composed offline, connect to
MSN, click E-mail, click the Tools menu, and then click Deliver
Now.

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To copy all e-mail messages to your computer
1    In MSN Central, click E-mail.
2    Click the Tools menu, and then click Remote Mail.
3    Click the Tools menu, and then:
     If you are already connected, click Transfer Mail. 
     If you are not connected, click Connect, and then click
Transfer Mail. 

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To move or copy e-mail messages to your computer
1    In MSN Central, click E-mail.
2    Click the Tools menu, and then click Remote Mail.
3    Double-click the messages you want to copy to your Inbox.
4    Click the Edit menu, and then click Mark To Retrieve, or
Mark To Retrieve A Copy if you want to leave a copy of the
messages on MSN.
5    Click the Tools menu, and then click Connect and Transfer
Items.
     If you are already connected, click Transfer Mail.
Messages marked for retrieval are moved or copied from MSN to
your Inbox in your personal folder.

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To delete e-mail messages in the Remote Mail window
1    Double-click the messages you want to delete.
2    Click the Edit menu, and then click Mark to Delete. 
3    Click the Tools menu, and then click Connect and Transfer
Items.
     If you are already connected, click Transfer Mail.
Messages marked for deletion are removed from MSN.

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To add an address to your personal address book
1    In MSN Central, click E-mail.
2    Click the Tools menu, and then click Address Book.
3    In the Show Names From The box, click Personal Address Book.
4    Click the File menu, and then click New Entry.
5    Click the type of entry you are adding, and then click OK.
6    Enter the information.
Tips
     If you have an e-mail message open, you can add an address
to your personal address book directly from the message header.
Double-click the name you want to add, and then click Add to
Personal Address Book.
     If you want, you can save time and money by adding a subset
of addresses to your personal address book, so you can view them
offline.

To send an e-mail message
1    In MSN Central, click E-mail.
2    Click Compose, and then click New Message.
3    In the To box, type the names of the people you want to send
the message to. Separate multiple names with a semicolon.
If you need to look up the names of the people you want to send
or copy the message to, click the To or Cc button. 
4    Click the Subject box and type the message subject.
5    Click the message area and type your message.
6    Click the File menu, and then click Send.

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To reply to an e-mail message
1    If the message is not open, click the message you want to
reply to.
2    Click Compose, and then click Reply To Sender to send a
reply to the sender only, or click Reply To All to send a reply
to all of the original recipients.
3    Type your reply.
4    Click the File menu, and then click Send.
Tip
     You can set an option to prevent the original message text
from being included in any of your replies.

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To format text in an e-mail message
1    Select the text that you want to format.
2    Click the Format menu, and then click Font or Paragraph.
Tips
     For more information about format options, click the Help
button in the format dialog boxes.
     You can also format text by using the Formatting toolbar. To
display the Formatting toolbar, click the View menu, and then
click the Formatting Toolbar.


 To insert a file in an e-mail message
1    In the message, click where you want to insert the file.
2    Click the Insert menu, and then click File.
3    Locate and click the file you want to send with the message.
4    In the Insert As area, click the file format you prefer.
5    Click Insert.
Tip
     For Help on an item in this dialog box, click the Help
button.


To save an attachment you receive in an e-mail message
1    In the message, click the icon that represents the file you
want to save.
2    Click the File menu, and then click Save As.
3    Select the location where you want to save the file. You can
change the filename or save it with the existing name.


To create an e-mail folder
1    Click the personal folder or folder where you want to create
the new folder.
2    Click the File menu, and then click New Folder.
3    Type the new folder name.
Tip
     To rename a folder, click the folder, click the File menu,
and then click Properties. Type the new name.


To move or copy items to other e-mail folders
1    If the message or other item is closed, click it to select
it.
2    Click the File menu, and then click Move or Copy.
3    Under Move To or Copy To, click the folder you want to move
or copy the item to.


To find an e-mail message or other item
1    Click the Tools menu, and then click Find.
2    Click the Folder button, and then double-click the personal
folder you want to search.
3    In the Find Items Containing box, specify the conditions you
want to search for.
4    To specify more conditions, click Advanced.
5    Click Start.
Tip
     You can minimize a Find window, and it will be updated
automatically as new e-mail with matching conditions arrives.

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To group e-mail messages or other items
1    Click the folder where you want to group items.
2    Click the View menu, and then click Group By.
3    Click the categories, such as sender, subject, or size, that
you want to group the items by. You can have up to four levels of
grouping.
4    Select the sort order for the final grouping of items.
Note
     The grouping order you select for a folder is saved as part
of the folder's view and will remain until you change it again.

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To sort e-mail messages or other items
1    Click the folder where you want to sort items.
2    Click the View menu, and then click Sort.
3    Click the category you want to sort by.
4    Click Ascending or Descending.
Tips
     The sort order you select for a folder is saved as part of
the folder's view and will remain until you change it again.
     You can also sort items by clicking the column header
buttons. To reverse the sort order, hold down the CTRL key and
click the button.

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To filter e-mail messages or other items
1    Click the folder where you want to filter items.
2    Click the View menu, and then click Filter.
3    Specify the conditions for e-mail messages you want to see
in the folder.
4    To specify more conditions, click Advanced.
Notes
     If a folder's contents are grouped or sorted in addition to
having a filter applied, the filter is applied first.
     When a filter is applied to a folder, the filter icon is
displayed in the status bar.

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To create a personal e-mail folder
1    Click the Tools menu, and then click Options.
2    Click the Services tab.
3    Click Add.
4    In the Available Information Services box, double-click
Personal Folder.
5    In the Filename box, type the name of the new personal
folder.
Note
     You can move or copy folders and items into the new personal
folder and then move it to another location, such as a laptop
computer.


To connect to a personal e-mail folder
1    Click the Tools menu, and then click Options.
2    Click the Services tab.
3    Click Add.
4    Click the personal folder you want to connect to.


To create a profile
1    In Control Panel, double-click the Mail and FAX icon.
2    Click Add, and then follow the instructions on your screen.
Tip
     Make sure to choose The Microsoft Network Online Service as
one of the information services.

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To add or remove an information service to your profile
1    In Control Panel, double-click the Mail and FAX icon.
2    Click the profile you want to add the information service
to, and then click Properties.
3    To add a service, click Add and double-click the service you
want. If it is an unlisted service, click Have Disk. You will
need to provide the information service software.
To remove a service, click the service, and then click Remove.

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To create and save an e-mail folder view
1    Open the folder where you want to create the view.
2    Click the View menu, and then click Define Views.
3    Click New.
4    Define your view, and specify where you want it to be
available.
     Depending on your selection, the view will be added to the
View menu under Folder Views (views available for the current
folder) or Common Views (views available for all folders).


To display information about an e-mail user
1    Click the Tools menu, and then click Address Book.
2    In the Show Names From The box, click The Microsoft Network.
3    Double-click the member's name in the list.
Note
     New members' information will be available in your address
book within 24 hours of their signing up.
If you know their member ID, you can send e-mail to new members
as soon as they've signed up, even before their information is
available in the address book.

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To search for members while using e-mail
1    Click the Tools menu, and then click Address Book.
2    Click the Tools menu, and then click Find.
3    Click the appropriate tab to display the kind of information
you want to search for.
4    Specify the conditions you want to search for.
Note
     New members' information will be available in your address
book within 24 hours of their signing up.
If you know their member ID, you can send e-mail to new members
as soon as they've signed up, even before their information is
available in the address book.

Transport Tab
Defines when e-mail is copied (downloaded) to your computer.
Download mail when e-mail starts up from MSN
Copies e-mail messages to your mailbox automatically when you
start e-mail while you're connected to MSN.
Disconnect after updating headers from Remote Mail
Connects to MSN, copies the header information from new messages,
but not the message text, to your Inbox on your hard disk, and
then disconnects. This option enables you to preview your e-mail
messages before copying their content to your Inbox. This keeps
connect-time charges to a minimum. You can then use Remote Mail
to copy selected messages to your Inbox or delete messages you
don't want to keep.
Copies e-mail messages to your mailbox automatically whenever you
start MSN.
Disconnect after processing headers from Remote Mail
Connects to MSN, copies your e-mail messages to your mailbox, and
then disconnects. This enables you to read your e-mail messages
offline.


Address Book Tab
Defines when addresses are verified.
Connect to MSN to check names
Specifies whether to connect to MSN to verify addresses. If this
box isn't checked, you can work offline while composing messages.


General Tab (Member Properties)
Provides information about the selected member. 
You can change information about your own member ID. This
information is available to all MSN members.


Personal Tab (Member Properties)
Provides information about the selected member. 
You can change information about your own member ID. This
information is available to all MSN members.


Professional Tab (Member Properties)
Provides information about the selected member. 
You can change information about your own member ID. This
information is available to all MSN members.


General Tab (Find)
You can search for all MSN members who match specific criteria in
this tab.
For example, to find all MSN members who live in Montreal, enter
Montreal in the City/Town box, and then click OK. The names of
members who live in Montreal will be added to your personal
address book.


Personal Tab (Find)
You can search for all MSN members who match specific criteria in
this tab.
For example, to find all the single MSN members, select single in
the Marital Status box, and then click OK. The names of all
single members will be added to your personal address book.


Professional Tab (Find)
You can search for all MSN members who match specific criteria in
this tab.
For example, to find all MSN members at a particular company,
enter the company name in the Company Name box, and then click
OK. The names of members who work at that company will be added
to your personal address book.


 New Internet User Template
Provides a place to specify the name and Internet address of the
person you want to add to your personal address book.
E-mail address
Provides a place to specify the first part of the Internet
address: the user's ID. Do not put the domain name here.
Domain name
Provides a place to specify the second part of the Internet
address: the user's domain. 
Name
Provides a place to specify the users real name. When you search
for this user in your address book, you can address a message to
the person's actual name. MSN will send the message to the
person's Internet address.

New MSN Member Template
Provides a place to specify the name and MSN member ID of the
person you want to add to your personal address book.