# Another Computer Conundrum from My Sister: Braille Sense USB Driver and Window-Eyes

Category: Geeks r Us

## Post 1 by hopeburnsblue (http://hopeburnsblue.deviantart.com) on Sunday, 11-Nov-2012 13:57:34

It's been quite a while since I called a tech myself and installed the Braille Sense USB driver for Window-Eyes. Now my sister is trying to do the same thing, and I don't have my PC with me as a reference point. She also uses Windows 7, whereas I only have Vista. I remember the process being a tricky one, but not as troublesome as it has been for her. The problem? The techs helping her have been none the wiser.
Here's what's happened, or at least as best as I can explain it: She downloaded the ZIP file like they said, installed the driver, then did all the necessary things to connect the Braille Sense to the computer and align the right settings. But any time she saves and then activates it, it says it will revert in fifteen seconds, implying that it's been done incorrectly. I had the idea, as did the tech helping her previously, to uninstall the driver and start over, but I can't find it in Control Panel like I can the Freedom Scientific one she's got installed so she can use Dancing Dots with her JAWS demo. I'm a little at a loss; should I just revert her computer to a previous time when it worked better? Will that remove the driver, or no? What are your thoughts on correcting this issue?
Thanks,
Mel

## Post 2 by hardyboy09 (I'm going for the prolific poster awards!) on Sunday, 11-Nov-2012 14:11:53

I'm not sure. I've never usedHims products.
You could try a system restore. Even if it does remove the driver, you should be able to find it from theHims website? Maybe Jaws is causing a conflict with theHims device and Windows 7?
Nathan.

## Post 3 by hopeburnsblue (http://hopeburnsblue.deviantart.com) on Sunday, 11-Nov-2012 14:25:28

I have wondered about JAWS causing a conflict, yes; but she isn't running the two simultaneously by any means. And if we did a system restore, I would want the driver gone, for sure, so that doesn't bother me. I want to start with a clean slate.

## Post 4 by hardyboy09 (I'm going for the prolific poster awards!) on Tuesday, 13-Nov-2012 0:39:48

I would say perform a system restore and restore the system back to when the driver was not causing a driver conflict.
Check the box that says choose more restore points by rooting the PC cursor to Jaws and then pressing the left mouse button on the num pad of the keyboard. Hope this helps.
Nathan.

## Post 5 by forereel (Just posting.) on Tuesday, 13-Nov-2012 17:30:45

I don't believe a system restore will remove the driver though, but it can't help to try. Going to give finding the driver some thought and I'll post it. If you can find it you can remove it and most times there not in the add and remove section. I really love the fact that developers are starting to do that more. Makes life simpler. I'll post again if I have an answer, but again don't think you'll have success just restoring.

## Post 6 by forereel (Just posting.) on Tuesday, 13-Nov-2012 18:02:54

Okay here is how to find the driver. Be careful when you do and take it slow. This tells how to remove a printer driver, but all the drivers are pretty much showing specially new ones. Older ones won't, but thats another topic.
This comes from Microsoft's support comunity.
Welcome to Microsoft Answers Forum!
Firstly I would suggest you to uninstall the drivers from the device manager, please follow the steps below:
Click on start > type in devmgmt.msc in search box, hit enter> right click on the printer drivers from the list of devices and click on uninstall. And restart the computer.
Hope this helps you locate the driver.

## Post 7 by hardyboy09 (I'm going for the prolific poster awards!) on Thursday, 15-Nov-2012 0:00:26

Hm, didn't think of that.

## Post 8 by hopeburnsblue (http://hopeburnsblue.deviantart.com) on Thursday, 15-Nov-2012 0:43:06

You know, I think I looked at Device Manager. But I didn't use that method, so I'll do that next time I see her. Thanks, Wayne, for probably saving our asses a second time!

## Post 9 by forereel (Just posting.) on Thursday, 15-Nov-2012 20:46:56

Saving asses?
*you are welcome my child!* hahaha